DRF Student Employment Opportunities

TITLE: Service Center Student Desk Associate
LOCATION: Leonardtown Service Bldg. (#201)
SUPERVISOR'S TITLE: Service Center Student Supervisor, Service Center Assistant Manager & Service Center Manager
HOURS: Fall/Spring: 9 - 15+ hrs./week;
Summer: 9 - 20+ hrs./week (depending on staff size)
STARTING SALARY: $12 per hour (as of January 1, 2020)


GENERAL DESCRIPTION OF DUTIES:
The Residential Facilities Service Center, commonly known as 4-WORK, assists with residents and staff members' service requests and provides 24-hour support 365 days a year for a wide variety of processes and systems which are necessary for the functioning of the larger Residential Facilities Unit.

SPECIFIC STAFF RESPONSIBILITIES:
Issues and maintains security of Residential Facilities keys & keyrings in accordance with established policies and procedures.
Answers telephones: provides information, makes resource referrals, cites Department policy, fields questions & complaints concerning services, etc.
Receives requests for service from residents/staff and completes the processing/inputting of all appropriate information into the computer system.
Conducts pager transmissions for contacting maintenance, housekeeping and emergency duty staff; maintains transmission log of all calls received and transmitted.
Responds appropriately to emergency situations and processes emergency Service Requests according to protocol.
Completes data entry and processing for the Service Requests received at the Service Center on a daily basis.
Responsible for coordinating & distributing all Service Requests received in a given day to the appropriate shops by the following day.
Conducts key audits of the Service Center keybox during each shift.
Conducts air checks of pagers used by the Resident Life duty staff on a daily basis.
Routine filing of paperwork.
Serves as the main contact for residence halls during off hours and makes decisions about emergency response based on established guidelines and judgment.
Interacts frequently with a variety of persons (residents, guests, department employees, university employees, etc.) through face-to-face interaction and telephone calls.
Often informally functions as a reference person or liaison to other sections.
In response to unusual circumstances, can decide to override normal departmental policies to provide better services.
Initiates and updates information on Service Request status and may handle inquiries on overdue or emergency Service Requests.
Attends all staff meetings and training sessions as required (all are mandatory.)
Assists in the training of new staff members as needed.
Actively participates in the student employee evaluation process.
All Service Center staff are required to report for their assigned shifts or find coverage, even when the University is closed or opening is delayed due to inclement weather.
All Service Center staff are required to work at least one of the scheduled holiday breaks (Thanksgiving, Winter Break, or Spring Break).
Performs additional duties as assigned.

QUALIFICATIONS:
Registered undergraduate student at UMCP (Fall/Spring)
Prior customer service experience preferred.
Students with on-campus housing preferred.
Prior administrative, clerical, or computer experience preferred.

Experience desirable, but not required. We will train you.